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Cameroon: After threats of boycott: MTN rebuts allegations of violating customers’ rights

South African based mobile telephone company, MTN, has refuted allegations that it has collided with the government of Cameroon to violate consumers rights in the North West and South West Regions of Cameroon.

This comes after denizens of the two English speaking regions of the country which happens to be the strong hold of MTN took to the social media complaining of the fact that the mobile company has joined the regime of 84years old Paul Biya to sabotage networks and even block some numbers so as to limit the broadcasting and sharing of information concerning the strike action ongoing in former Southern Cameroon.

It should be pointed out that most of the English speaking Cameroonians identify with MTN network and for some time now, a handful of them complain of their numbers either not being able to receive or make calls, being blocked or their internet bundles get extinct in less than no time. Matters came to a climax last weekend as on Saturday after the Ghost town was declared hundreds of subscribers of the network storm the Bamenda and Buea regional head offices asking for answers as to why their numbers were block and their inability to surf the internet. It is equally worth nothing that the Ministry of Post and Telecommunications have been circulating messages via mobile networks in Cameroon warning citizens against the effects of spreading false information on the social media.

They back what many have described as “empty threat” by stating that such acts are punishable by the penal code ranging from 5years imprisonment and fines estimated at Millions of FCFA.

Responding to these allegations which has since the incident seen MTN losing most of its customers to rival networks, Philisiwe Sibiya, chief executive officer of MTN in a statement made public states that “over the last couple of days, there has being reports and comments on the social media suggesting that MTN embarked on communication to subscribers intended to curtail customers rights and violate customers privacy.” Adding that “…as a responsible corporate citizen, MTN Cameroon will in no instance engage in activities that go contrary to the corporate values of the MTN Group and our license and concession obligations.” While refuting allegations of tempering with their service, the CEO added that “all our services remain accessible to our customers, we remain fully committed to provide quality service to all our customers and to building the special relationship that we have enjoyed for close to 17 years with the Cameroonian public and communities in general and those of the South West and North West Regions in particular.” A section of the statement dated 14 January and signed by Philisiwe Sibiya read.

Despite all attempts by the service provider to redeem its image, Cameroonians of the North West and South West regions who since November of last year have being on strike continue to criticize the company for siding with the government at the detriment of the population.

Studied B.Sc Journalism and Mass Communication at University of Buea

 

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