Cameroon: Civil Aviation Authority striving for better quality of services at the country's airports

After reflecting last year on issues such as the promotion and competitiveness of Cameroon as a destination, facilitation measures in airports or the implementation of environmental standards in airports and security infrastructure... The Cameroonian Civil Aviation Authority (CCAA) is focusing on the quality of service in the country's airports, as part of a forum which just gathered players in the air transport sector.

 “In its position as supervisor of the entire civil aviation activity in Cameroon, the Aviation Authority found it useful to evaluate the services offered” to passengers, explained André Paulin Ndongo, Technical Advisor n°1 to CCAA, to the pro-government daily.

At the end of a diagnostic which revealed for example the numerous “complaints made by travellers often disappointed or frustrated by the treatment given to their demands”, the Aviation Authority promised to work with air transportation partners, for the passengers to become real “kings” in Cameroonian airports, promised André Paulin Ndongo.


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